Why Choose Us
Your business depends on your IT systems. We’re confident that we are the only network services, computer support, or IT consulting business in Southern and Central Maryland that provides these benefits to your business.
Here are the reasons you can depend on Idea Solutions to keep you and your business up and running:
IT Hassle Free! – We “wow” clients with the ultimate customer experience. We are easy to deal with, eliminate downtime, and provide multiple ways to contact us (email, phone). We get it right the first time. We will do whatever it takes to make you happy. No hassles, no problems.
Cybersecurity Experts – Security is paramount and we implement and monitor security best practices for all our clients. We continuously educate our team and our clients on the latest models to keep them safe. Our cybersecurity experts can help protect your company against the latest threats to your business.
A Proactive Approach– Our service philosophy is proactive, not reactive. With state-of-the-art network monitoring and management, we manage your network 24/7 to identify issues and address them BEFORE they become problems, rather than putting out fires.
A Partnership – We believe our customer challenges are our own. We work with you to provide technology solutions for any business problems you may have. We design, evaluate and justify technology solutions from a thorough understanding of the business needs of your company.
Quick Live Local Response 24/7 – We provide 24/7 emergency support via live, local (never outsourced) technicians for mission critical issues.
All-Inclusive – No Hidden Fees! – No need to track blocked hours or fear of going over budget. One flat fee for support. We do NOT charge fees for after-hours or emergency support, travel, or on-site visits. We provide fixed fee pricing for both support and projects. We stick to your budget.
A Proven Track Record – Idea Solutions has been around since 2001, a respected leader in the community and the industry. Our proudest accomplishment is the large number of long-term clients who put their trust in us year after year.
No Finger Pointing – Start with us and we handle it from there. We handle all aspects of your IT including hardware and software management, vendor relationships, maintenance renewals, and any other related technology needs. We will interface with any vendors on your behalf. You will never have to work with any other vendor to fix your IT needs. We focus on your IT so you can focus on your business.
Depth of Knowledge & Experience – With over 20 years in business, we bring a vast array of knowledge and understanding of the IT Industry. All our employees are background checked and vetted. We provide our technicians with continuing education opportunities on a regular basis to allow them to stay current with the latest technology.
Compliance, No Problem – We understand the complexities of compliance. We can work with you to meet your company’s compliance requirements, such as HIPAA, NIST 800-171, CMMC 2.0, PCI-DSS.
No Geek Speak – You deserve to understand what we are doing under the hood and have your questions answered in plain English. Our technicians will clearly explain what is happening so you understand.
100% Satisfaction Guarantee – We want you to be completely satisfied with our services. If you don’t like it or it doesn’t work for you – return it at no cost. No questions asked. Zero risk, if you are not satisfied, we will refund your money.
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